Last updated 12 November 2026
Keystone Civil (we, us or our) respects your privacy. This policy explains how we collect, hold, use and disclose personal information through our website, enquiries and business dealings. We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply.
1. Information we collect
The information we collect depends on how you interact with us. It may include:
- Your name, email address, telephone number, company and other business contact details.
- Enquiry and project information you provide, including the services you are interested in and how you heard about us.
- Information provided in a job application, such as your resume, qualifications, employment history and referee details.
- Information needed to manage client, supplier and subcontractor relationships, including relevant licences, insurance and safety documentation.
- Technical information generated when you use our website, such as your IP address, browser and device information, pages requested and access times.
Please only provide information that is relevant to your enquiry. Avoid sending sensitive personal information through the website form unless we have specifically requested it and agreed on an appropriate way to receive it.
2. How we collect information
We generally collect information directly from you when you complete a form, contact us, apply for a role or work with us. Our website and service providers also collect some technical information automatically. Where lawful and appropriate, we may receive information from authorised representatives, referees, project partners or publicly available sources.
You may contact us without identifying yourself where it is lawful and practical to do so. If you do not provide information we reasonably need, we may be unable to respond fully or provide the requested service.
3. How we use information
We use personal information where reasonably necessary to:
- Respond to enquiries, discuss project requirements and prepare proposals or quotes.
- Deliver and manage projects, contracts and business relationships.
- Assess employment applications and manage recruitment.
- Meet legal, safety, insurance and regulatory obligations.
- Operate, secure, maintain and improve our website and services.
- Investigate concerns, resolve disputes and maintain appropriate business records.
We may also use or disclose information for a related purpose you would reasonably expect, with your consent, or as otherwise permitted or required by law.
4. Website hosting and enquiry forms
Our website is built and hosted using Webflow. When you submit an enquiry, the information you enter is processed through Webflow’s form services and may be stored in our Webflow account. Submission details may also be sent to our nominated email recipients so we can respond.
Webflow and other website providers process technical information to deliver pages, maintain their services and help prevent spam, fraud and misuse. You can read more in Webflow’s privacy policy.
Keystone Civil remains your point of contact for questions or requests about information you provide to us through this website.
5. Who we share information with
We may disclose personal information where reasonably necessary to our authorised staff, contractors, professional advisers and service providers, including providers of website hosting, forms, email, IT, security and business systems. We may also disclose information to clients, project partners, insurers, regulators or government authorities where relevant to our work or required by law.
We do not sell personal information. We take reasonable steps to limit disclosures to information needed for the relevant purpose.
6. Overseas processing and storage
Some service providers process or store personal information outside Australia. Webflow stores customer and website-user data in the United States, and its service providers may operate in other countries. Our other technology and business service providers may also use overseas infrastructure or support teams.
Where required by applicable privacy law, we take reasonable steps in relation to overseas disclosures to protect personal information. You can contact us for further information about the providers and overseas handling relevant to your information. Webflow publishes information about its providers in its subprocessor list.
7. Cookies and similar technologies
Our website and its providers may use cookies, local storage and similar technologies to deliver website features, remember preferences, protect forms and help maintain security and reliability. Usage-measurement tools, where enabled, may collect information about how the website is used.
You can manage cookies through your browser settings. Blocking some technologies may affect website features or form submission. Following an external link or using a third-party service may involve that provider’s own privacy practices.
We use Google Tag Manager to manage website tags. Measurement tags, where enabled, may collect information about website interactions and devices. Google explains its handling of information in its privacy policy.
8. Security and retention
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure. No method of internet transmission or electronic storage is completely secure.
We retain information for as long as reasonably needed for the purpose for which it was collected and for applicable legal, regulatory, insurance, recordkeeping or dispute-resolution requirements. When information is no longer needed and we are not required to retain it, we take reasonable steps to securely destroy or de-identify it.
9. Access and correction
You can request access to, or correction of, personal information we hold about you using the contact details below. We may need to verify your identity. We will respond within a reasonable period and in accordance with applicable law. If we cannot fulfil a request, we will explain why, subject to any legal restrictions.
10. Privacy concerns and complaints
If you have a concern about how we handle personal information, please contact us with details so we can investigate. We aim to respond within 30 days. If more time is needed, we will let you know.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner or another relevant privacy regulator.
11. Contact us
Keystone Civil
ECI / 33 Mackey St
North Geelong VIC 3215, Australia
Email: info@keystonecivil.com.au
Phone: +61 3 5222 4572
12. Updates to this policy
We may update this policy to reflect changes to our practices, services or legal requirements. The current version will be available on this page with its last-updated date.
